Data backup and recovery is vital to any organization, regardless of the size. Data is vulnerable at any point of the day. Could be to theft, fire, malware, manipulation or even hardware failure. It is for this reason that you should always be prepared for the worst to come.
What does preparing entail? You should always have a plan b in place, should you lose your data your company should not end up crumbling to the ground. It is for this reasons that corporations have devoted their time, finances and energy to data backup plans that involve the employment of data backup tools like ottomatik.
However, different tools work for different business environments. Do not rush into buying that tool that you came across in a commercial. You need to take some time and do some research. After you have done your research, you should also have a few questions for your vendor at the point of purchase.
Why is it essential? Remember that data backup is a sensitive subject. If something goes wrong, it could mean the end of your business. Your vendor will be kind enough to give you information concerning the best software for your specific business environment.
Backup software questions you need to ask your vendor
1. What is the scalability of your solution?
You are looking forward to your business to expand. One of the most critical questions to ask your vendor is the scalability of the software. Should your business grow, will the software be able to keep up with the magnitude of work that it will come along with? The specifics that you should pay attention to are if there are any restrictions to the amount of data the software can manage.
2. Which data security measures do you have in place?
Your vendor should be to tell you the approach the company takes on the security of data. Do they encrypt their data? It should be. How is it done? Where is it done? Who has access to the encrypted data? It is through this questions that you will know whether you can entrust your data to the vendor.
If the company does not have their data encrypted, then that should ring a bell. The safety of your data at this point may not be guaranteed: you cannot count on passwords to keep hackers away. Also, the number of employees who have access to the data should be as minimal as possible. If they are umpteen, you should run to safety!
3. What is the performance of your solution?
What should you be looking for when asking this question? It is the conglomeration of the ease of use, the devices the solution can work with, the durability of the data, the transfer speed and the type of data the solution can handle.
You need to find out how capable the software is in the backup and disaster recovery processes. The mentioned are just a few points concerning the performance; there is more than you could try finding out about such as how physical backup locations are protected from any form of risk.
4. Do you offer any support as part of the package?
Does the vendor offer any form of technical support? Do they provide training? How much do they charge for support? Which strata of support do they give? It is what you will be trying to find out by bringing forth that question.
The question is the only way that you will know whether or not you will get assistance should you run into any challenge. It is also an excellent way to find out if your vendor has a team with the expertise and knowledge to handle problems if they arise.
The best solution is one that is packaged with technical support that is highly responsive.
5. What is the cost of ownership?
Most vendors will try to beat around the bush when giving you a quotation when you are purchasing a software. They will do this only to come up with extra charges when the solution has already been put to work. Do not fall prey.
You should not make any purchase until everything about what your company will incur in running the software has been brought to light. Also, be careful with deals that tend to be tempting. It could be that you are getting a solution at a low cost only for the company to recover the amount in other ways that you may not enjoy.
Remember that cheap is expensive!
6. What is the span of the business?
Why should you ask this question? It is part of background research of the vendor. You could even ask the vendor to direct you to one of their customers to help you come up with a purchasing decision.
It will help you to do some digging on the reputation of the vendor. The duration in which the company has been in business also could tell you a lot pertaining the credibility of the vendor. You do not want to be a victim of a product’s bad rap.
7. Does your package include a backup reporting tool?
Why do you need a backup reporting tool? Note that you will have most of the backup processes automated. There is no guarantee that the operations will be fault-free. It is why you need a report to give you the certainty that the backup has been successful. Also, it is the only way that you will get to know whether the software is working correctly.
8. Does the software have the capability of remote backup?
This question is essential if you have branch offices. Why so? Not all of these offices will be endowed with skilled IT personnel. The fact that you can be able to move around with this type of storage tells you that retrieving your data even in the most remote of places will be an easy task. Nothing can get in the way of your work.
When buying a backup software for your business, make a point of the above questions. Remember that data backup is the backbone of any business.